FAQ - Frequently Asked Questions

Yes, there is a transportation fee for the distance we drive to deliver and retrieve our items. The amount will depend on your specific event details (distance & location). This can change if there are specific time & venue requests. Fee is calculated at checkout.

Unfortunately we don't offer self-pickup. While we know this may be inconvenient to some, this helps us ensure we are providing the best quality to all of our customers.

For orders totaling $1,499 or less, a 20% reservation payment is required to secure your event date and reserve your selected inventory.

For orders totaling $1,500 or more, the full rental balance is required, along with a 10% refundable security deposit. The security deposit will be refunded after all rental items have been returned and inspected in good condition.

Please note that inventory is not reserved or guaranteed until the required reservation payment has been received.

CANCELLATION & WEATHER POLICIES

CANCELLATION POLICY: Deposits (20%) and security deposits (10%) are non-refundable in the event of an unexpected cancellation. Under certain circumstances, or should the event be postponed or rescheduled, the deposit paid may be carried forward to a new date or applied as a credit toward a future order (valid for up to three (3) months from the original event date).

BOUNCE HOUSE RENTALS & SEVERE WEATHER: The safety of our customers is our top priority. If severe weather conditions (including high winds or heavy rain) make setup unsafe, Ally Party Rentals will make the final determination regarding installation. In these situations, as per our cancellation policy, you may reschedule your reservation and carry your deposit forward to a new date.

TENTS, TABLES, CHAIRS, DANCE FLOORS, AND ALL OTHER RENTAL EQUIPMENT: Ally Party Rentals operates rain or shine for all tent, table, chair, dance floor, and event equipment rentals. Once your reservation is confirmed, your selected equipment is removed from our available inventory and reserved exclusively for your event. If you need to cancel your reservation, we kindly ask that you consider rescheduling your event whenever possible to utilize your deposit as a credit toward a future date.

Active and reservist members, veterans and retirees of the following branches of the United States military:

Army

Navy

Air Force

Marine Corps

Coast Guard

Space Force

National Oceanic and Atmospheric Administration (NOAA)

US Public Health Service Commissioned Corps (USPHS)

National Guard

To receive the military discount, the reservation must be made under the name of the individual whose military status is being verified. Valid military verification will be required before the discount can be applied.

Our optional Rental Protection Plan provides added peace of mind by covering the cost of minor accidental damage that may occur during the normal use of your rental equipment during your event.

Covered examples include:

Minor scratches and scuffs

Light stains that can be professionally cleaned

Minor cosmetic damage

Small repairs resulting from normal, accidental use

The Rental Protection Plan does not cover:

Theft or missing equipment

Intentional damage or vandalism

Damage caused by misuse, negligence, or failure to follow our operating instructions

Fire, fireworks, vehicles, pets, or weather-related damage resulting from improper use

Total loss or damage requiring full replacement of equipment

This plan is entirely optional and can be added during checkout. It helps protect you from unexpected repair costs while allowing you to enjoy your event with greater peace of mind.

Our Rental Protection Plan is optional and is priced based on the total value of your rental order. This allows us to provide fair and affordable protection for events of all sizes.

Please contact us [email protected]