Here you can find answers to our most common questions

Yes, there is a transportation fee for the distance we drive to deliver and retrieve our items. The amount will depend on your specific event details (distance & location). This can change if there are specific time & venue requests. Fee is calculated at checkout.

Unfortunately we don't offer self-pickup. While we know this may be inconvenient to some, this helps us ensure we are providing the best quality to all of our customers.

Yes there is a 20% refundable security deposit. Once you pay a deposit, your date will be reserved, otherwise we do operate on first come first serve basis. Deposit will be refunded to you so long as all items are returned in good condition. (Items may not be extremely dirty, damaged, or in total loss) Please use good faith when it comes to caring for items.

If you want to cancel your reservation due to inclement weather for example, blizzards, high winds, or heavy rain. Your deposit will be fully refunded. However, if you are cancelling because you changed your mind, there is a 24-hour grace period after making your reservation, if after the 24 hours are over you decide to cancel your deposit will no longer be refunded.

Active and reservist members, veterans and retirees of the following branches of the United States military:

• Army
• Navy
• Air Force
• Marine Corps
• Coast Guard
• Space Force
• National Oceanic and Atmospheric Administration (NOAA)
• US Public Health Service Commissioned Corps (USPHS)
• National Guard

To receive the military discount, the reservation must be made under the name of the individual whose military status is being verified. Valid military verification will be required before the discount can be applied.