Here you can find answers to our most common questions

Yes, there is a transportation fee for the distance we drive to deliver and retrieve our items. The amount will depend on your specific event details (distance & location). This can change if there are specific time & venue requests. Fee is calculated at checkout.

Unfortunately we don't offer self-pickup. While we know this may be inconvenient to some, this helps us ensure we are providing the best quality to all of our customers.

For orders totaling $1,499 or less, a 20% reservation payment is required to secure your event date and reserve your selected inventory.

For orders totaling $1,500 or more, the full rental balance is required, along with a 10% refundable security deposit. The security deposit will be refunded after all rental items have been returned and inspected in good condition.

Please note that inventory is not reserved or guaranteed until the required reservation payment has been received.

CANCELLATION & WEATHER POLICIES

BOUNCE HOUSE RENTALS:

Severe Weather: The safety of our customers is our top priority. If severe weather conditions (including high winds or heavy rain) make setup unsafe, Ally Party Rentals will make the final determination regarding installation. In these situations, customers may choose to reschedule their reservation at no additional charge or receive a full refund of all payments made.

Customer Cancellations: If you need to cancel your reservation, we kindly ask that you consider rescheduling your event whenever possible. We are happy to transfer your reservation to a new available date.

• More than 3 days (72 hours) before your scheduled event: You will receive a 100% refund of your reservation payment.
• Less than 3 days (72 hours) before your scheduled event: You will receive a 50% refund of your reservation payment.

TENTS, TABLES, CHAIRS, DANCE FLOORS, AND ALL OTHER RENTAL EQUIPMENT:

Ally Party Rentals operates rain or shine for all tent, table, chair, dance floor, and event equipment rentals.

The 20% reservation payment is non-refundable under all circumstances. Once your reservation is confirmed, your selected equipment is removed from our available inventory and reserved exclusively for your event, preventing it from being rented to other customers.

If you need to cancel your reservation, we kindly ask that you consider rescheduling your event whenever possible. We are happy to work with you to transfer your reservation to a new available date.

Active and reservist members, veterans and retirees of the following branches of the United States military:

• Army
• Navy
• Air Force
• Marine Corps
• Coast Guard
• Space Force
• National Oceanic and Atmospheric Administration (NOAA)
• US Public Health Service Commissioned Corps (USPHS)
• National Guard

To receive the military discount, the reservation must be made under the name of the individual whose military status is being verified. Valid military verification will be required before the discount can be applied.

Our optional Rental Protection Plan provides added peace of mind by covering the cost of minor accidental damage that may occur during the normal use of your rental equipment during your event.

Covered examples include:

• Minor scratches and scuffs
• Light stains that can be professionally cleaned
• Minor cosmetic damage
• Small repairs resulting from normal, accidental use

The Rental Protection Plan does not cover:

• Theft or missing equipment
• Intentional damage or vandalism
• Damage caused by misuse, negligence, or failure to follow our operating instructions
• Fire, fireworks, vehicles, pets, or weather-related damage resulting from improper use
• Total loss or damage requiring full replacement of equipment

This plan is entirely optional and can be added during checkout. It helps protect you from unexpected repair costs while allowing you to enjoy your event with greater peace of mind.

Our Rental Protection Plan is optional and is priced based on the total value of your rental order. This allows us to provide fair and affordable protection for events of all sizes.