Ally Party Rentals – Contract and Rental Agreement & Policies

1. BOOKING, PAYMENT, & RESERVATION PAYMENT TERMS:

⚠ THE RESERVATION PAYMENT REQUIREMENT: 

For orders of $1,499 or less: The reservation deposit amount is 20% of the order total (non-refundable). This payment is used to secure your event date and reserve your selected inventory. 

For orders of $1,500 or more (large orders): There will be a 10% refundable security deposit required in addition to the full order balance. The security deposit is refunded after we have received all rental items back in our storage in good condition.

CONTRACT COMPLETION REQUIREMENT: Once your order is reserved, a rental agreement will be provided for your review and sign. The signed agreement must be completed and returned at least 24 hours prior to the scheduled delivery or event date.

FINAL PAYMENT DEADLINE: Our typical process requires the final rental balance to be paid in full three (3) days prior to your event date. At the very latest, the full balance must be paid entirely prior to the start of equipment setup; our team cannot begin installation with an unpaid balance. Valid payment methods for your final payment (after the 20% reservation deposit or 10% security deposit) include credit card, debit card, or Zelle. By signing this agreement, the Customer authorizes Ally Party Rentals to charge the payment method on file for any outstanding balance due under this agreement if payment has not been received by the required deadline. If we are unable to successfully process the payment method on file, we will contact the Customer to arrange an alternative payment method.

ORDER MODIFICATIONS & FINAL QUANTITIES:

Reductions: Once a reservation is confirmed, rental quantities may not be reduced or removed from the order. Your selected items are reserved specifically for your event and removed from our available inventory, making them unavailable for other customers to rent on that date.

Additions: Additional items or quantities may be added after the reservation is confirmed, subject to availability. We highly recommend requesting additions at least three (3) days prior to the scheduled delivery date to allow sufficient time for inventory and route planning. Last-minute additions may be accommodated when possible and may be subject to a rush fee and/or additional delivery charges.

2. CANCELLATION & WEATHER POLICIES

CANCELLATION POLICY: Deposits (20%) and security deposits (10%) are non-refundable in the event of an unexpected cancellation. Under certain circumstances, or should the event be postponed or rescheduled, the deposit paid may be carried forward to a new date or applied as a credit toward a future order (valid for up to three (3) months from the original event date).

BOUNCE HOUSE RENTALS & SEVERE WEATHER: The safety of our customers is our top priority. If severe weather conditions (including high winds or heavy rain) make setup unsafe, Ally Party Rentals will make the final determination regarding installation. In these situations, as per our cancellation policy, you may reschedule your reservation and carry your deposit forward to a new date.

TENTS, TABLES, CHAIRS, DANCE FLOORS, AND ALL OTHER RENTAL EQUIPMENT: Ally Party Rentals operates rain or shine for all tent, table, chair, dance floor, and event equipment rentals. Once your reservation is confirmed, your selected equipment is removed from our available inventory and reserved exclusively for your event. If you need to cancel your reservation, we kindly ask that you consider rescheduling your event whenever possible to utilize your deposit as a credit toward a future date.

3. LOGISTICS, DELIVERY, & ANCHORING MANDATES:

PICKUP SCHEDULING & WEATHER DELAYS: Standard pickup will occur the day after your event, between 7:00 AM and 7:00 PM. We appreciate your flexibility, as pickup times are scheduled according to our daily routing and operational schedule. Same-day pickup is available for an additional fee and must be arranged in advance. In the event that heavy rain, extreme winds, or other unsafe conditions make it unsafe for our team to collect the rental equipment the following day, pickup may be delayed until the next safe and available pickup day. We appreciate your understanding and flexibility as we prioritize the safety of our team and the proper handling of your rental equipment.

MINIMUM ORDERS & DELIVERY: If you schedule to pick-up and return items yourself, there is no order minimum. For orders requiring delivery/pick-up by Ally Party Rentals staff, there is a rental minimum which varies by season, in addition to a delivery charge. Standard delivery/pick-up charges are based on the zip code of delivery. Standard delivery includes delivery the business day prior with pick-up the business day following the event. Orders requiring timed delivery or pick-up, off-hours delivery or pick-up, or same-day delivery/pick-up are subject to an increased delivery charge. Deliveries are made to an area that is directly accessible to our trucks. Any onsite delays caused by facility access, work interruption, distance or obstacles not previously disclosed, or client changes may result in additional labor fees. Ally Party Rentals will not be held responsible for any damage to landscaping or property that arise from delivery or pick-up.

OPERATIONAL HOURS: Our standard operational hours are from 7:00 AM to 7:00 PM. Both your delivery and pickup will take place within this window based on our daily routing schedules. Under special circumstances, we can operate outside of this schedule to accommodate venue requirements, event location changes, or other specific needs. Please discuss your event details directly with our team to request special delivery or pickup hours.

SITE ACCESS RESPONSIBILITY: The client is responsible for providing accurate and detailed delivery location information. Ally Party Rentals is not liable for setup delays caused by undisclosed terrain or location challenges.

DELIVERY EFFICIENCY AND SITE PREPARATION: To maintain our strict daily routing schedule, all delivery time slots are strictly limited. The client must ensure that the designated setup area for tents and bounce houses is entirely clear of all debris, obstacles, and pet waste prior to our team's arrival.

DANCE FLOOR & WOOD BOARD SETUP REQUIREMENTS: Dance floors and wood board setups require a stable, reasonably level surface and cannot be installed on significant slopes, large bumps, gravel, or other unsuitable terrain. Grass installations are available for an additional fee based on the size of the dance floor, (to cover additional wood boards, materials, and labor needed to create a flat and safe surface). If the installation area is significantly uneven or requires additional preparation, it must be approved and arranged in advance and may require an additional fee. If our team arrives and the surface is unsuitable or was not accurately disclosed, Ally Party Rentals reserves the right to refuse installation, and no refund will be issued.

SURFACE AND ANCHORING MANDATE (CONCRETE/HARD SURFACES): Standard equipment pricing assumes a grass setup requiring stakes. If any equipment— including tents and bounce houses—is scheduled for setup on concrete, asphalt, or other hard surfaces, the client must disclose this at the time of booking. Hard surface setups require specialized heavy weights or water barrels for safety anchoring and are subject to an additional hard-surface fee. The client is responsible for providing a functioning water source within 50 feet of the setup area if water barrels are utilized. Failure to disclose a hard surface in advance may result in immediate cancellation of the delivery and total forfeiture of the deposit.

WATER AND POWER SOURCE COMPLIANCE: For setups utilizing water barrels, the client must ensure a functioning water source and hose are accessible at the setup location. Furthermore, the client is entirely responsible for providing a dedicated, functioning 110V power outlet within 100 feet of any bounce house blower. If the setup is further than 100 feet from a power source, an additional extension cord must be added to the order. We offer 50-foot and 100-foot extension cords available to rent. This applies to all equipment requiring power, including bounce houses, fans, lighting, etc. Ally Party Rentals is not liable for structural instability, equipment deflation, or event delays caused by an inadequate supply of water or electricity.

4. EQUIPMENT CARE, LIABILITY, & LAWSUIT PROTECTION

EQUIPMENT RETURN: All tables and chairs must be folded and stacked upon pick-up. Tables or chairs should be free of stickers, adhesives, or other debris. Linens must be free of candle wax, food or confetti and placed in the bags provided. All dishware, flatware, glassware, and catering equipment must be scraped/rinsed clean. Cleaning fees not to exceed 50% of the rental cost may be assessed for any tableware returned dirty. All items shall be returned in the containers provided at delivery. Replacement costs will be assessed for crates, containers, and mesh bags that are not available on pick-up.

DAMAGE LIABILITY: Clients assume full financial responsibility for physical damage, destruction, or loss of any rented assets during the rental window and agree to pay Ally Party Rentals the full cost of repairs or equipment replacement.

INSPECTION & SAFETY ACKNOWLEDGMENT: Upon setup, the client agrees to inspect all rental items and sign off on their safe, operational condition. The client assumes 100% responsibility for the continuous adult supervision of all users (especially children) utilizing the equipment. Ally Party Rentals is not liable for injuries resulting from horseplay, overcrowding, weather changes, or lack of supervision.

SUBSURFACE LIABILITY: If anchoring equipment requires stakes driven into the ground (e.g., tents), the client is solely responsible for clearly marking all underground utility lines, sprinkler systems, and pipes. Ally Party Rentals assumes zero liability for property damage or utility disruption beneath the surface.

INDEMNIFICATION: Client agrees to indemnify, defend, and hold harmless Ally Party Rentals and its employees from any injury, property damage, liability, claim, or cause of action arising out of or related to the use of the rented products.

ACT OF GOD (FORCE MAJEURE): Ally Party Rentals is excused from performance under this contract and is not legally or financially liable for delivery failures caused by events beyond its reasonable control, including but not limited to severe acts of nature, floods, fires, government mandates, strikes, or unexpected equipment failure.

SLANDER & DEFAMATION: The communication of false, malicious, or defamatory statements intended to cause commercial harm to the business reputation of Ally Party Rentals is strictly prohibited.

SEVERABILITY & NOTICE: If any portion of this contract is found unenforceable, the remaining rules remain in full force. Legal notice via email or approved messenger apps is valid at the exact time it is sent.

5. OPTIONAL RENTAL PROTECTION PLAN (INSURANCE):

Customers who purchase Ally Party Rentals' Optional Rental Protection Plan ("Protection Plan") receive coverage for certain minor accidental damage occurring during the normal, intended use of rented equipment during the rental period. The Protection Plan is designed to provide peace of mind by waiving repair costs associated with minor accidental damage that may reasonably occur during an event.

The Protection Plan may include, but is not limited to:

Minor scratches and scuffs

Light stains that can be professionally cleaned

Minor cosmetic damage

Minor accidental tears, punctures, or repairable damage resulting from normal use

Minor repair costs associated with covered accidental damage

The Protection Plan DOES NOT cover, including but not limited to:

Theft, missing, or unrecovered equipment

Intentional damage or vandalism

Damage resulting from negligence, misuse, abuse, or failure to follow Ally Party Rentals' operating instructions

Damage caused by vehicles, trailers, lawn equipment, grills, smokers, open flames, fireworks, pets, or unauthorized modifications

Damage resulting from severe weather, flooding, fire, wind, or other Acts of God

Damage caused by improper setup conditions or failure to secure equipment as instructed

Excessive cleaning resulting from paint, permanent marker, glitter, confetti, bodily fluids, excessive mud, or other substances requiring specialized cleaning

Total destruction or damage requiring complete replacement of rental equipment

Ally Party Rentals reserves the sole right to determine whether damage qualifies as normal accidental damage covered under the Protection Plan or constitutes negligence, misuse, intentional damage, theft, or total loss. The Protection Plan does not relieve the Customer of the responsibility to properly supervise, secure, and care for all rented equipment during the rental period. Customers who decline the Protection Plan remain fully responsible for all repair, replacement, cleaning, loss, theft, or damage costs as outlined in this Rental Agreement.

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Rental Equipment Liability Waiver

This Rental Equipment Liability Waiver Form is designed to ensure that participants/organizers acknowledge and accept the inherent risks associated with our rentals (tents, tables, chairs, etc).

ACKNOWLEDGMENT OF RISKS: I, on behalf of myself and my guests, acknowledge and understand the potential risks associated with equipment rentals, and any of the activities involved with them, including but not limited to wind hazards, collapses, collisions, pinching, tripping, and other serious injuries. I have advised all participants on these potential risks and have received their consent to sign this waiver on their behalf. I understand that despite safety precautions taken by Ally Party Rentals Company, accidents and injuries can occur. Other risks include, but are not limited to, fire hazards, electrical hazards, crushing, negligent or unwanted acts of other participants, any defects or condition of premises, insects or wild animals, the effects of the weather including high heat, cold temperatures, storms, and/or humidity.

WAIVER AND RELEASE OF LIABILITY: In consideration of being permitted to rent equipment such as tents, tables, chairs, dunk tanks, inflatables, foam machines, concession machines, supplies, and more, I hereby release, waive, discharge, and covenant not to sue Ally Party Rentals Company and its officers, employees, agents, and representatives from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or my guests, whether caused by the negligence of the Releasees or otherwise, while using the rented equipment.

INDEMNIFICATION: I agree to indemnify, defend, and hold harmless the Releasees against any and all claims, suits, or actions of any kind whatsoever for liability, damages, compensation, or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs, arising out of the rental or use of the equipment.

PHOTOGRAPHY AND VIDEO RELEASE: I grant permission to Ally Party Rentals Company and its affiliates to take photographs and videos of the rental equipment and event setup. I agree that these images may be used for promotional and marketing purposes without compensation. I agree to inform my guests that photography or video recording may take place for marketing purposes.

By signing, the parties agree to accept and be bound by all of the terms, conditions, and specifications outlined in this Agreement.